Frequently Asked Questions

📦 When will my order arrive?
All orders are shipped directly from our warehouse in Poland. Typical delivery times are:

• Poland: 2–5 business days

• Other EU countries: 5–10 business days

Once your order ships, you’ll receive an email with a tracking number so you can follow your package in real time.

🌍 Do you ship internationally?
Yes! We currently ship within Poland and across most European Union countries. Please enter your address at checkout to confirm shipping availability and costs.

🔍 How can I track my order?
After your order has been dispatched, you’ll receive an email containing a tracking link and number. You can check your order status anytime using that link.

💳 What payment methods do you accept?
We accept a variety of secure payment options, including:

• Visa

• Mastercard

• PayPal

• Bank transfer

All payments are processed securely, and your personal data is always protected.

⏳ What if my order is delayed?
Sometimes delays can happen due to public holidays, courier issues, or high demand periods. If your order hasn’t arrived within the estimated timeframe, simply contact us at dansbyko@op.pl with your order number, and we’ll assist you right away.

🔁 Can I return my purchase?
Yes! We gladly accept returns within 30 days of delivery, provided the sneakers are unused, undamaged, and in their original packaging. Contact us first for detailed return instructions.

❗ What should I do if I receive a damaged or incorrect item?
If you receive a faulty or incorrect item, please notify us within 7 days of delivery. Email dansbyko@op.pl with your order details and clear photos of the issue, and we’ll arrange a replacement, refund, or store credit.

💬 Need more help?
We’re here to support you anytime!

• 📧 Email: dansbyko@op.pl

• 📞 Phone: +48 739 498 775

• 🏢 Company: KAZAR GROUP
  Lwowska 154, 37-700 Przemyśl, Poland

• Business hours: Monday to Friday, 9:00 AM – 5:00 PM CET